سياسة الاستبدال والاسترجاع

Return and exchange You can exchange or return the product in the following cases: * Customer receiving an incorrect order. (The order is shipped, delivered, and modified at our full responsibility) * Customer receiving an incomplete order. (The incomplete order will be delivered to the customer or the value of the missing product will be refunded). No exchange or return for the product if the original measurements have been modified by the customer. No exchange or return if the TikTok installation has been requested on the abayas. No exchange or return for the unions * If the measurements of the abaya have been modified, it cannot be returned or exchanged. You can return and exchange the abaya within 7 days from the date the customer receives the products, and we must be notified of the request for exchange or return within the first three days of receiving the order. * Upon refund, your request will be processed and the amount transferred within 14 working days from the date of receiving the product. * The company does not bear the costs of returning and exchanging products except in the case of receiving the wrong product only. * The customer bears the full return costs including shipping and delivery, and the company has the right not to refund if the products are not received in good condition. * We offer a dedicated return and exchange courier service through us, with a fee of 30 riyals, except for international orders (outside the Kingdom). This service is not available for returns or exchanges. ... Important notes: Customs fees apply to international orders and are calculated according to the laws of the customer’s country. The abaya will be shipped with a matching hijab color based on stock availability, and we do not limit ourselves to the displayed color. Compensation is only accepted within a maximum of 3 days in case of damage, shortage, or harm to the products, and we must be notified within the specified period; otherwise, compensation will not be accepted. * The notes written in the order should only be the permitted modifications, which are (shortening, tightening, button installation). Any modifications other than those mentioned will not be carried out. The customer agrees to the above terms once the order is placed through the website. For clarity of the return and exchange policy, the company is not responsible for the customer not being aware of the policy. Elegant beauty of abayas